Legal & Policies

1. Terms and Conditions

1.1 About InsightTrack

InsightTrack is a web-based clinical practicum management application for trainee clinical psychologists. The service is operated by Michelle Kneisel, based in South Africa.

1.2 The Service

InsightTrack provides software access only. No clinical services, treatment, or medical advice is offered to end users or their clients. The application is an administrative and record-keeping tool used by trainees to organise their own clinical work.

1.3 Accounts

Accounts are invitation-only. You must provide accurate information during registration and keep your login credentials secure. You are responsible for all activity that occurs under your account.

1.4 Payment

Subscriptions are billed monthly for one calendar month of access and do not renew automatically. Prices are displayed in Malaysian Ringgit (MYR) and charged in South African Rand (ZAR) via PayFast. The ZAR amount shown before checkout is the amount that will be charged. Your bank may apply its own exchange rate and fees when converting this charge to MYR.

1.5 Acceptable Use

You agree not to:

• Use the service for any unlawful purpose.
• Attempt to access other users' data or accounts.
• Interfere with the operation or security of the service.
• Store identifiable client information. You agree to anonymise all client data before saving it in the application.

1.6 Data

Your data is stored securely and is accessible only to your authenticated account. You may export your data at any time. We do not share your data with third parties except as required to operate the service (for example, payment processing via PayFast).

1.7 Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms. Material changes will be communicated by email.

1.8 Contact

For questions about these terms, contact michelle.kneisel@gmail.com.

2. Refund Policy

2.1 One-Time Payments

InsightTrack charges for one month of access at a time. Payments do not renew automatically.

2.2 Refunds Are Not Provided For:

• Partial months of access.
• Unused time within a paid period.
• Accounts suspended for violation of our Terms and Conditions.

2.3 Refunds May Be Considered For:

• Duplicate charges caused by a technical error.
• Charges made after a cancellation was confirmed.

2.4 How to Request a Refund

If you believe you have been charged in error, contact michelle.kneisel@gmail.com within 14 days of the charge. Please include the email address associated with your account and the date of the charge. We will investigate and, where appropriate, issue a refund to the original payment method.

2.5 Processing Time

Refunds are processed via PayFast. After a refund is approved, it may take 7–10 business days to appear, depending on your bank.

3. Cancellation Policy

3.1 No Auto-Renewal

InsightTrack subscriptions are for one month of access. Payments do not renew automatically. You will not be charged again unless you choose to pay for another month.

3.2 No Action Required to Prevent Future Charges

Because payments are one-time, there is no subscription to cancel. If you do not want to continue using the service, you simply do not make another payment when your current period ends. No further charges will occur.

3.3 If You Have an Active Paid Period

Your access continues until the end of the period you paid for. After that, access ends automatically. Your data remains stored and can be exported or deleted at any time.

3.4 Deleting Your Account

If you want to delete your account and all associated data, email michelle.kneisel@gmail.com with the subject "Delete my account". We will process your request within 30 days.

3.5 Contact

For questions about cancellation, contact michelle.kneisel@gmail.com.